- General Information
- Manufacturer
- Arcserve
- Manufacturer Website Address
- http://www.storagecraft.com
- Brand Name
- StorageCraft
- Service Name
- Service/Support - Renewal
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Service Description
- 12x5x2 Business Hour
- Provided Support
- Software Maintenance
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
- Service Response Time
- 1 Business Day - Phone Support ; severity high
- Service Duration
- 1 Year
- Product Supported
- ShadowProtect SPX Virtual - Desktop (Windows - Virtual) - 6 virtual machines