- General Information
- Manufacturer
- SonicWall Inc.
- Manufacturer Website Address
- http://www.sonicwall.com
- Brand Name
- SonicWall
- Service Name
- Dynamic Support - Extended Service
- Product Type
- Service
SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year-round 24x7, depending on your needs.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7xNext Day
- Service Details
- Return Shipment: At manufacturer expense
- Email/web/telephone support. For technical assistance
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL's electronic support tools
- Provided Support
- Return and Replacement
- Phone Support
- Web Support
- New Releases Update
- Email Support
- Web Knowledge Base Access
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Support
- Service Response Time
- Next Day - Replacement
- Service Location
- Carry-in
- Service Duration
- 1 Year
- Product Supported
- Dell SonicWALL TZ 500 Firewall