Mission-Critical Premium Support
This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance and case resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.
- General Information
- Manufacturer
- Quantum Corporation
- Manufacturer Website Address
- http://www.quantum.com
- Brand Name
- Quantum
- Service Name
- StorageCare Gold Support Plan - Zone 1
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support
- Web Knowledge Base Access
- Online Services
- New Releases Update
- Online Training
- Parts Replacement
- Service Response Time
- 4 Hour - Parts Replacement
- Service Duration
- 1 Year
- Product Supported
- Quantum QXS-424 12G RAID Node (Ethernet/Fibre Channel), 21.6TB (12x1.8TB), HDD (SED/non-SED)